Terms of Service

Agreement to Terms

Welcome to Suvarn Clarity. These Terms of Service govern your use of our website and the cleaning services we provide. By accessing our website or engaging our services, you agree to be bound by these terms. Please read them carefully before proceeding.

If you do not agree with any part of these terms, you should not use our website or services. We reserve the right to modify these terms at any time, and your continued use of our services after such modifications constitutes acceptance of the updated terms.

Service Usage Terms

1. Acceptable Use Policy

When using our website and services, you agree to:

• Provide accurate and truthful information when requesting services or creating accounts
• Use our services only for lawful purposes in accordance with Thai laws and regulations
• Respect our team members and treat them with professionalism and courtesy
• Not attempt to interfere with or disrupt our website or services
• Maintain the security of any login credentials you receive

2. Prohibited Uses

You may not use our website or services to:

• Engage in any fraudulent, deceptive, or misleading activities
• Transmit any viruses, malware, or harmful code
• Violate any applicable local, national, or international laws
• Harass, threaten, or abuse our staff or other clients
• Attempt to gain unauthorized access to our systems or client data

3. Service Access Requirements

To use our cleaning services, you must be at least eighteen years of age or have parental consent. You must provide accurate property access information and ensure safe working conditions for our team. We require reasonable notice for service appointments, typically at least twenty-four hours in advance. You are responsible for securing valuables and informing us of any hazardous materials or conditions at your property.

4. Fair Usage Guidelines

Our services are designed for normal residential and commercial cleaning needs. Excessive or unusual demands may require additional fees or specialized service agreements. We reserve the right to refuse service if conditions are deemed unsafe or if requested tasks fall outside our service scope. Properties requiring biohazard cleanup, pest control, or specialized industrial cleaning should be disclosed upfront.

Account and Access Terms

1. Account Creation

When you engage our services, you may be asked to create an account or client profile. You must provide accurate contact information, property details, and payment information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately if you suspect unauthorized access to your account.

2. Account Security Responsibilities

You agree to:

• Keep your login information secure and confidential
• Update your account information promptly when changes occur
• Not share your account access with unauthorized individuals
• Notify us immediately of any security breaches or unauthorized use

3. Account Suspension and Termination

We reserve the right to suspend or terminate your account if you violate these Terms of Service, engage in fraudulent activity, fail to make timely payments, or behave inappropriately toward our staff. We will provide notice when possible, but reserve the right to immediately suspend accounts in cases of serious violations. You may terminate your account at any time by contacting us, though you remain responsible for any outstanding payments for services already rendered.

4. Multiple Account Policies

Each client should maintain only one active account unless managing multiple distinct properties. Creating duplicate accounts to circumvent restrictions or receive duplicate promotional offers is prohibited. Business clients managing multiple properties should contact us about enterprise account options.

Service Availability and Modifications

1. Service Uptime and Maintenance

While we strive to provide consistent service availability, we cannot guarantee uninterrupted service. Our website may undergo scheduled maintenance, during which certain features may be temporarily unavailable. We will attempt to provide advance notice of planned maintenance when possible. Service appointments are subject to team availability and scheduling constraints.

2. Feature Availability

Not all services or features may be available in all areas of Bangkok. Service availability depends on factors including location, property type, and current team capacity. We reserve the right to modify, suspend, or discontinue any service or feature at any time without prior notice. Seasonal variations may affect service availability and pricing.

3. Geographic Restrictions

Our services are currently available only in Bangkok and select surrounding areas in Thailand. Properties outside our service area may be considered on a case-by-case basis and may incur additional travel fees. We reserve the right to expand or reduce our service area at our discretion.

4. Service Modifications and Updates

We continuously work to improve our services and may introduce new features, modify existing services, or adjust our service offerings based on client feedback and operational needs. While we strive to maintain service quality, we reserve the right to make changes to our service structure, pricing, or policies with reasonable notice to existing clients.

Intellectual Property Rights

1. Content Ownership

All content on our website, including text, graphics, logos, images, and software, is the property of Suvarn Clarity or our content suppliers and is protected by Thai and international copyright laws. The Suvarn Clarity name and logo are our trademarks and may not be used without written permission.

2. User-Generated Content Rights

If you submit reviews, testimonials, photos, or other content to us, you grant us a non-exclusive, royalty-free, perpetual license to use, modify, and display that content in our marketing materials and on our website. You represent that you have the right to grant this license and that the content does not violate any third-party rights.

3. License Grants

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal or business purposes related to our services. This license does not include rights to reproduce, distribute, modify, or create derivative works from our content without explicit written permission.

4. Copyright and Trademark Notices

All rights not expressly granted are reserved. Unauthorized use of our intellectual property may result in legal action. If you believe any content on our website infringes your copyright, please contact us with detailed information about the alleged infringement.

Payment and Billing

Payment for services is due as specified in your service agreement. We accept various payment methods including bank transfers, credit cards, and cash payments. Late payments may result in service suspension and late fees as outlined in your agreement. All prices are quoted in Thai Baht unless otherwise specified.

Service fees are based on property size, service frequency, and specific requirements. Prices are subject to change with reasonable notice to existing clients. Cancellations with less than twenty-four hours notice may incur cancellation fees. Refunds are handled on a case-by-case basis in accordance with our service guarantees.

Modifications to Terms

We reserve the right to modify these Terms of Service at any time. When we make significant changes, we will notify active clients via email or through a notice on our website. Your continued use of our services after such modifications constitutes acceptance of the updated terms. If you do not agree with modified terms, you should discontinue using our services and contact us to discuss your options.

Questions About These Terms

If you have any questions about these Terms of Service, please contact us using the information provided at the top of this page. We are here to help clarify any aspects of our terms and ensure you understand your rights and responsibilities as our client.

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