Privacy Policy

Our Commitment to Your Privacy

At Suvarn Clarity, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website and services. We believe in transparency and want you to understand exactly how your information is handled.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this policy periodically as we may update it from time to time to reflect changes in our practices or applicable laws.

What Personal Data We Collect

Information You Provide Directly

When you contact us through our website, request a quote, or engage our services, we may collect:

• Full name and contact preferences
• Email address for communication
• Phone number for service coordination
• Property address and service location details
• Service requirements and preferences
• Any additional information you choose to share in messages or forms

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• IP address and geographic location data
• Browser type, version, and language settings
• Device information including operating system and screen resolution
• Pages visited, time spent on pages, and navigation patterns
• Referring website and search terms used to find our site
• Cookie data and similar tracking technologies (see our Cookie Policy for details)

Legal Basis for Processing

We process your personal data based on: your consent when you submit forms or accept cookies, contractual necessity when providing our cleaning services to you, legitimate business interests in improving our services and marketing, and compliance with legal obligations under Thai and international data protection laws.

How We Use Your Personal Data

Service Delivery and Communication

We use your information primarily to provide the cleaning services you request, respond to your inquiries, send service confirmations and updates, coordinate scheduling and access to your property, and maintain ongoing communication about your account and services.

Service Improvement and Analytics

Your data helps us understand how visitors interact with our website, identify areas for improvement in our services, analyze trends and usage patterns, develop new features and service offerings, and ensure our website functions properly across different devices and browsers.

Marketing Communications

With your consent, we may use your contact information to send you newsletters about our services, special offers and promotions, educational content about cleaning and maintenance, updates about our company and new service areas, and customer satisfaction surveys. You can opt out of marketing communications at any time.

Third-Party Sharing

We may share your information with trusted partners who assist us in operating our website and delivering services, including:

• Analytics providers who help us understand website usage
• Payment processors for secure transaction handling
• Cloud service providers for data storage and backup
• Marketing platforms for email communications

All third parties are contractually bound to protect your data and use it only for the purposes we specify.

How We Protect Your Data

Security Measures

We implement comprehensive security measures to protect your personal information:

• SSL encryption for all data transmitted through our website
• Secure servers with regular security updates and patches
• Restricted access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices

Data Storage and Retention

Your personal data is stored on secure servers located in data centers that comply with international security standards. We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of our business relationship plus a reasonable period afterward to comply with legal obligations. Account information is retained while you remain an active client, service records are kept for seven years for business and tax purposes, and marketing data is retained until you withdraw consent or request deletion.

Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities within seventy-two hours as required by law. We will provide clear information about the nature of the breach, potential consequences, and measures being taken to address the situation.

Your Privacy Rights

Right to Access

You have the right to request a copy of all personal data we hold about you. We will provide this information in a clear, accessible format within thirty days of your request.

Right to Rectification

If you believe any information we hold about you is incorrect or incomplete, you can request that we correct or update it. We will make these changes promptly upon verification.

Right to Erasure

You can request that we delete your personal data under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent. Some data may need to be retained for legal compliance.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit this data to another service provider.

Right to Object

You can object to our processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests by providing specific reasons.

Right to Restrict Processing

In certain situations, you can request that we limit how we use your data while maintaining the data itself. This applies when you contest the accuracy of data or object to processing.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided at the top of this page. We will respond to your request within thirty days and may ask you to verify your identity before processing your request to ensure data security.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

• Avoid filling out contact forms, account registrations, or any data-submitting features.
• Disable cookies through your browser settings (see our Cookie Policy for more details).
• Contact us directly to request the deletion of any previously shared personal data.

We respect your privacy choices. If you would like us to delete your data, please reach out to us using the contact details provided on this page. We will process your request promptly and confirm once your data has been removed from our systems.

Children's Privacy

Our services are not directed to individuals under the age of eighteen. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take immediate steps to delete that information from our systems. If you believe we may have collected information from a child, please contact us immediately.

International Data Transfers

While we primarily operate in Thailand, some of our service providers may be located in other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant data protection authorities, to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or business operations. When we make significant changes, we will notify you by posting a notice on our website or sending you an email if you have provided one. The "Last updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us. We are committed to addressing your privacy concerns promptly and transparently.

You can reach us through our contact page, email us directly, or call us using the information provided at the top of this page. We typically respond to privacy inquiries within forty-eight hours.

Company Information